Patient Resources
Everything You Need to Know Before Your Visit
At Nuffield Podiatry, we want to ensure that every patient receives comprehensive, transparent, and professional care. Whether it’s your first visit or a follow-up appointment, this page will guide you through what to expect, how to prepare, and how we assist with insurance claims.
What to Expect
Your first consultation with our podiatrist is an essential step in assessing your foot and ankle health. Here’s what you can expect during your visit:
Step 1: Comprehensive Foot & Ankle Assessment
- Discuss your medical history, symptoms, and lifestyle
- Examine your foot structure, gait, and biomechanics
- Conduct necessary diagnostic tests, such as X-rays or 3D foot scans, if required.
Step 2: Personalised Treatment Plan
- Our podiatrist will explain the cause of your condition
- Recommend a customised treatment plan for relief and recovery
- Provide guidance on preventive care to avoid recurring issues
Step 3: Treatment Session (if applicable)
- If immediate treatment is needed, procedures such as nail care, orthotic assessment, taping, or minor foot procedures may be performed during your visit.
Treatment Plans & Follow-Up Care
At Nuffield Podiatry, we provide detailed treatment plans so you fully understand the steps involved in your care.
What’s Included in Your Treatment Plan?
Diagnosis Explanation
Understanding the condition affecting your foot health
Step-by-Step Treatment Process
Breakdown of procedures & therapy sessions
Home Care Instructions
Exercises, lifestyle recommendations, and footwear advice
Follow-Up Schedule
Guidelines for follow-ups, reassessments, and tracking progress
Estimated Costs
Transparent breakdown of treatment fees
Some conditions may require multiple sessions, such as shockwave therapy, custom orthotic fittings, or diabetic foot care. Our team will closely monitor your progress and tailor treatments as needed for optimal results.
Insurance & Payment Process
Payment Policy
Insurance Reimbursement Process
Pay for Your Treatment
We accept various payment methods, including cash, credit/debit cards, and PayNow.
Receive a Detailed Invoice
Includes your treatment details, diagnosis, and cost breakdown.
Submit Your Claim to Your Insurance Provider
We provide the necessary documents for reimbursement processing.
Get Reimbursed
The claim approval process varies depending on your insurer.
Accepted Insurance Providers
While Nuffield Podiatry does not offer direct billing, most Singaporean health insurance policies and employee medical benefits cover podiatry services, including:
- AIA
- Great Eastern
- Prudential
- AXA
- NTUC Income
- MSIG
- Aviva
- Cigna
FAQ
General FAQs
Do I need a referral to see a podiatrist?
No, you can book an appointment directly without a GP referral.
How long does a consultation last?
A typical first consultation lasts 30-45 minutes, while follow-ups may take 20-30 minutes.
What should I bring to my appointment?
- Previous medical records (if applicable)
- Your regular footwear for a gait assessment
- Insurance details (for reimbursement purposes)
Is podiatry treatment painful?
Most treatments are non-invasive and pain-free. Procedures such as ingrown toenail removal or wart removal may involve mild discomfort, but we prioritise patient comfort at all times.
Insurance & Billing FAQs
Will my insurance cover podiatry treatments?
Many insurance plans cover podiatry, but coverage varies based on your provider and policy. We recommend checking with your insurer before your visit.
Can I get a pre-treatment estimate for my insurance claim?
Yes! We can provide an estimated cost breakdown before treatment, which you can submit to your insurer for pre-approval.
How long does it take to get reimbursed?
Processing times vary, but most claims take 2-4 weeks for reimbursement.
Preparing for Your Podiatry Appointment
To get the most out of your consultation, follow these preparation tips:
Wear Comfortable Clothing
Wear loose, comfortable clothing to allow easy assessment of your gait and movement.
Bring Your Regular Shoes
Bring the shoes you wear most often, as they provide insight into your foot health and may need adjustments.
List Your Symptoms & Concerns
Jot down your pain points, discomfort areas, or specific issues for discussion.
Arrive 10 Minutes Early
Arriving early allows time for checks and a seamless start to your appointment.
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